Privacy Policy

Effective September 13, 2026

This policy explains how ORA Solutions, Inc. (“ORA,” “we,” or “us”) handles information submitted through or generated by this website. It applies to website inquiries and equipment requirements; it does not replace any separate agreement that may apply to a sourcing engagement.

Saved equipment requests

The showroom stores saved equipment requests in ORA's hosted database, including the selected machine, name, email, company, delivery ZIP, intended use, constraints and timing. The owner can review these records in the private inventory manager. Saving a request does not email it, contact sellers or reserve equipment. The separate Review and send step passes the details to ORA’s existing form provider. Inventory edits retain a private change history; uploaded inventory images are stored by the hosting provider and become publicly viewable only when attached to an eligible, cleared listing. Contact ORA to request correction or deletion. The production website's existing form handling is described below.

Saved buying plans

The showroom can save shop requirements, selected machines, planning allowances, searches and request notes under each signed-in user’s identity. A request retains the machine and planning details recorded when it was saved. These tools do not send seller messages or activate email alerts. A printed summary can omit contact details and delivery ZIP; review it before sharing.

Information we collect

When you submit an equipment requirement or contact ORA, we may collect:

• your name, company, work email, and phone number;
• equipment requirements, specifications, preferred equipment or geography, application, and known constraints;
• budget, timing, location or region, and other information you voluntarily submit; and
• a submission reference, submission time, and basic technical information ordinarily processed by our website hosting or form-delivery providers.

Ask ORA AI assistant, September 11, 2026

When its model connection is enabled, Ask ORA sends your question, recent conversation, relevant catalog records and saved buying requirements to OpenAI to prepare a response. Saved contact name, email and company are omitted from automatic model context; information you type or upload may still include personal or business details. Uploaded photos and text specification sheets are sent for that reply. This application retains the attachment name but not the attachment contents. Anyone can chat without signing in. Guest conversations use a secure browser session cookie lasting 24 hours; this is an access period, not an automatic deletion promise. Questions, answers, proposed actions and usage records are stored privately under that guest session or, when signed in, the user account. Guest chat does not access account buying plans or saved requests. ORA and its AI tools review retained questions and answers to identify buyer needs, missing information and service problems. AI annotations use excerpts from the question; owner walkthroughs are kept separate from customer evidence. Only authorized ORA reviewers can access the review page. Clear chat deletes the conversation and its associated analysis from this application without deleting saved buying plans or requests. OpenAI processes API data under its applicable service terms and retention policies. The assistant does not contact sellers or commit to purchases through chat.

How we use information

We use submitted information to review and respond to your inquiry, clarify your requirement, conduct relevant equipment-sourcing work, protect and administer sourcing relationships, maintain business records, improve the website and intake process, and address security, misuse, or legal obligations.

How information is handled

The requirement form is delivered to ORA's authorized operating inbox using a website form-delivery provider. Hosting, email, and form providers may process information for ORA as needed to deliver their services. ORA may also share requirement information with relevant sources or professional advisers when reasonably necessary for an authorized search, protected introduction, legal obligation, or business administration. We do not publish your requirement as public ORA inventory.

Retention and choices

ORA retains information for as long as reasonably needed for the inquiry, sourcing work, relationship protection, business records, dispute prevention, or legal obligations. You may choose not to provide optional information, but missing details can limit ORA's ability to evaluate or respond to a request. To ask about, correct, or request deletion of information you submitted, contact ORA. Some records may be retained where reasonably necessary for legal, contractual, fraud-prevention, or recordkeeping purposes.

Security and external links

ORA uses reasonable measures appropriate to the website and its business operations, but no internet transmission or storage method is guaranteed secure. This website may link to third-party sites, which operate under their own policies.

Updates and contact

We may update this policy when the website or our practices change. The effective date above identifies the current version. Questions may be sent to equipment@oraequipmentsourcing.com.